Tyler Parker, director of New Student and Family Programs (Contributed/ETSU)

Starting college can be both an exciting and intimidating experience. ETSU’s Office of New Student and Family Programs aims to make that transition smoother for incoming students and their families.

Director Tyler Parker shared insight into her role on campus, the office’s programs, and the impact it has on the campus community.

Parker oversees a variety of on-campus initiatives including New Student and Summer Orientation, Preview, POLO (Preview and Orientation Leader Organization), and events such as Family Weekend.

“Orientation work is very cyclical,” Parker said. “Summer is busy with prepping and planning, while fall focuses on hiring POLO leaders and planning for the next year’s orientations. Right now, we’re in the middle of Preview, ensuring everyone on campus knows their roles.”

Parker described the office as a “welcoming committee.” Once students are admitted, the team communicates the next steps—from housing and immunizations to other important information. POLO leaders help answer questions and make students feel comfortable, serving as cheerleaders before classes even begin.

Preview is an extended orientation designed to give students extra time to adjust to college life.

“It’s about community-building,” Parker said. “Every student has someone to sit with on their first day. Academics will come later, but the focus is on being human and helping students navigate this transition.” 

This year, Parker is especially excited about Pride Walk painting, which allows students to leave a lasting impact on campus, and the end-of-Preview reflection, where students can look back on their week and the relationships they’ve built.

The goal is to keep the programs evolving to fit the changing needs of students.

“Preview has been successful for 44 years, but every year is different. My job is to anticipate needs and challenges and adapt events so that students benefit as much as possible,” said Parker.

Parker wants students and families to remember that adjusting to college takes time.

“Our office is here for students, and families can reach out anytime. There’s a whole network of people ready to support them.”

Through its programs, ETSU ensures that students and families feel welcomed and informed—laying the foundation for a positive college experience from day one.

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